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FAQs - Borrower |
Borrower Centre |
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Click on any of the questions below to reveal the answer.
General Borrowing Questions
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1. What is a mortgage?
A mortgage is simply a debt secured by a registered charge on real estate. It is a promise by the borrower (mortgagor) to pay the the lender (mortgagee)
a certain amount of money on stipulated terms and conditions. A mortgage is registered in the Land Titles Office and cannot be removed other than with the consent
of the lender or by a court order.
2. Who do I contact if I want more information?
If you have any questions, send us an email or fax 03 51 771 677, or call 1800 707 707, 8.00 am to 6.00
pm weekdays, or Saturdays 10.00 am to 3.00 pm. We will be happy to answer all of your questions.
3. What is a compulsory comparison rate?
A Comparison Rate is an indicative interest rate, which helps consumers identify the 'true cost' of a loan. It is a rate that is calculated taking account of both
the interest rate and the fees and charges relating to a home, personal or car loan product, reduced to a single percentage figure for a model loan amount and term. In
one of the examples above, the rate for the first year is 6.69% and its Comparison Rate is 7.17% (for a loan of $150,000 over 25 Years).
A Comparison Rate only includes fees and charges that are definitely payable under the loan contract, for example, establishment and monthly fees. It does not
include those that are 'event based', which may or may not be payable during the loan term, for example, redraw, switch or early termination fees. The Comparison
Rate also does not include government and statutory fees, as these fees are standard, regardless of the type of loan or lender you choose.
4. Why use La Trobe to borrow money?
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Flexibility
La Trobe Financial is accepted as the leading player in the non-Bank lending space in Australia. We are not a 'tick the box' type lender, but will
consider all of your personal circumstances fairly and compassionately. You can also choose the length of your loan that best suits your needs,
with our flexible repayment schedules from 1 to 40 years. We also provide a free redraw service for your repayments received ahead of schedule.
Approachable & Reasonable
We specialise in mortgage loans for any reasonable purpose and helping people with debt consolidation. So if you need a mortgage loan from as little
as $5000 up to $5 million, or simply need to get your debts under control, we can help.
Fixed or Variable Repayments (ability to switch)
You can fix your loan repayments for up to the first 5 years of the loan, so you will always know what your repayments are. This makes it
much easier for you to budget. You will have the option to re-fix thereafter or simply take out a low variable rate from the beginning.
Simple Application Process
You can fill out an Application Form today. It only takes 15 minutes to apply for a Mortgage Loan at La Trobe Financial; it's that simple. And if
you need a hand completing the application, just ask one of our friendly Personal Mortgage Finance Representatives - they'll be happy to help.
Fast Approval (On-The-Spot)
We can often tell you On the Spot whether your application for a Mortgage Loan has been approved.
Personal Service
You won't be talking to an answering machine at La Trobe Financial. With La Trobe Representatives across Australia, and our 1800 707 707 National
Mortgage Hotline open 8am to 6pm Mon-Fri and 10am-3pm Saturdays, you will be personally assisted with your Mortgage Loan application from start
to finish. Simply call - you don't need an appointment. Speak to any of our Sales
Team.
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5. How does La Trobe differ from a Bank and Broker?
La Trobe Financial is an actual lender, registered Credit Provider, and operates in each state and territory in Australia. Like a Bank, we
lend our money from our company balance sheet or from our separate Mortgage Fund on our specific, yet flexible terms.
We source funds from our Mortgage Fund which is the single largest Fund of its type in Australia, and eleventh overall in size, Investment Banks, Insurance
Companies, and in some cases Commercial Banks, both here and overseas.
Because we are not a Bank, we do not have expensive branch networks and can therefore benefit from operating at a reduced cost base. It is also important to note
that we are not Brokers who act merely as sales agents and collect commissions for their work. La Trobe Financial is a flexible, near-bank balance sheet Lender
("it's our money"), so you are talking directly to the credit provider when you speak with La Trobe Financial.
6. What's better, a fixed or variable interest rate?
It really depends on what suits you best. Fixed rates give you certainty so you know exactly what your payments are going to be (during the fixed period), but the
rate can be a little higher than our current variable rate depending on the fixed term chosen. With a variable rate you are affected by the Reserve Bank and market changes, so your rate could go up...but
it could also come down. You should consult with a financial advisor to determine what best suits your needs and circumstances.
7. What's the difference between a Principal & Interest Home Loan and an Interest-only Home Loan?
Principal & Interest means you make repayments against both the original amount borrowed ('Principal') and the interest charged. Interest-only means that you only
make repayments to meet the interest payable (in the short term). You should consult with a financial advisor to determine what best suits your needs and circumstances.
Why would I take out an interest only loan? Usually investors choose interest only repayments to maximise the benefits of negative gearing; that is tax benefits.
With interest only repayments you do not pay off the principal (ie original amount) borrowed.
8. What do I do now?
Apply by telephone - free on 1800 707 707. Our system allows us to process your application in the fastest time possible, which means we can give
you a quick answer.
We can help:
- Short term self-employed
- Self-employed without 2 years completed taxation returns
- Paid Defaults, Judgments, on your credit file on merit
- Currently or recently discharged bankrupt
- Unusual deposit source- no genuine savings history
- Irregular employment history, including contract, seasonal, part time, casual or temporary work
- Receive part of your income as 'cash' money
- Recently arrived in Australia or a non-resident
- Employed for a short period of time
- Large number of debts to consolidate
At La Trobe Financial we focus on how we CAN help you RIGHT NOW.
9. What's negative gearing?
This is where you have borrowed money to invest (such as buying property) and the income from an investment property (like rental payments) doesn't cover its costs
(such as mortgage payments). Get in touch with your accountant or financial advisor to find out more.
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Before the Loan Questions
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1. How do I apply for a La Trobe Loan?
Simply download an application form from this site, complete in full and
forward it to our office for consideration.
2. How much can I borrow?
The most important considerations are that you can afford the monthly repayments and that you are a homeowner. The maximum amount you can borrow
under a La Trobe Financial Home Loan is $3 million and the minimum is $20,000. We'll lend you up to 100% of the value of the property in certain circumstances. If
you're self employed, you can take up the Lite Doc option, which means we can lend you up to 80% of the value of the property you want to purchase with reduced
documentation. If you're not an Australian resident, you can borrow up to 75% of the value of the property you'd like to purchase. The specific amount you can borrow is
based on your income, your credit history mycreditfile.com.au, your current
financial commitments and the value of the home you're interested in or currently own.
To do your own estimate, calculate what you could borrow.
3. What identification will I need to provide?
You will need to provide suitable identification such as a copy of your driver’s licence, credit cards, Medicare card, passport, or birth certificate.
4. What evidence of my income will I need to supply?
For a FullDoc loan, you will need to supply a copy of your most
recent payslips or a letter from your employer detailing your income and length of employment. Different rules apply for
LiteDoc loans and for self-employed applicants. You have the
choice to have your accountant verify your income or you can
certify it yourself.
5. How do I prove my Income?
If you are a PAYG employee we require copies of your payslip, or a letter from your employer in order to prove your income. If you are Self Employed, we
require other proof of income such as Tax Returns or Audited Accounts, or you may choose to apply for a loan on a low documentation basis, and Self-Certify your
own capacity to repay the loan. In these circumstances La Trobe will undertake reasonableness testing of what you state as your income. Please contact us if your
circumstances are unusual. If you do not have supporting financial information we may still be able to assist with a mortgage. We will consider income from a
variety of sources including Salary full time, part time, casual, Self Employed Earnings, Dividends, Rental Income and any other source of regular and recurring
income including Pensions but only if it's not your only source of income.
6. What is the difference between self-certifying and fully verified loans?
Self certified loans are those where the borrowers confirm their income on a declaration; no other supporting income or financial statements are required. Interest
on these loans will be charged at a higher rate. Fully verified loans are those where the borrower proves their income by providing evidence such as group
certificates, pay slips, tax returns etc.
7. Can I get my loan approved, even if I haven’t found a property yet?
La Trobe Financial welcomes prepurchase applications to provide you with the confidence of knowing the maximum amount you can borrow before committing to a
particular property.
8. Should I use a Broker?
The 11 things you must know before obtaining your Home Loan through a broker:
- A broker should have a wide range of Home Loans from a wide variety of lenders, eg. banks and non-banks. The wider the choice, the better the chance of
finding the loan that suits you best.
- Check the qualifications and experience of your broker, even ask for references from previous borrowers. Are they a member of a recognized professional
industry body, the MFAA or the FBAA? Have they completed training courses?
- Ensure your broker is not an agent soley for one lender in disguise. Some lenders now operate as brokers too, so establish with any broker representative
exactly what their role is.
- Make sure your broker discloses all commission and payments received so you can judge whether a particular loan recommendation is being influenced by how
much the broker will be paid.
- Does the broker charge a fee? Many brokers will not charge borrowers for using their service, others will, so enquire about fees at the outset.
- Ask your broker how the loans they offer are researched and rated. Good brokers should be able to clearly outline their criteria.
- Ask your broker to provide a formal comparison of any loans recommended including the upfront and ongoing fees and the AAPR (average annual percentage
rates).
- Always do some double-checking to satisfy yourself you've been given unbiased and correct information. Check what service is offered by the broker
after the loan is negotiated. Will the broker be available for subsequent loan enquiries? What happens if there is a dispute between you and the lender?
- Will your broker comply with the Privacy Act to ensure the security of your personal and financial details?
- Your broker should have professional indemnity insurance. This safeguard will help you in the event of legal action.
- As a last resort, the independent Mortgage Industry Ombudsman Scheme (1800 138 422) is available if there is a dispute you can't resolve with your broker
directly.
9. What's involved in getting a home loan?
Here are the steps, plain and simple:
- Fill out the easy form or speak to a Home Loan Specialist on 1800 707 707 between 8am and 6pm EST Monday to Friday, or between 10am and 3pm
EST on Saturdays.
- We'll ring you back with a status update - this could be a conditional approval.
- We'll ask you to send us some documents relating to your income and the property you want to buy.
- We'll do a valuation on the property.
- Formal approval time - you'll be sent a settlement pack with all the forms you need to sign.
- You send everything back to our solicitor who ensures all the documentation is signed properly.
- A date is set for your settlement (our solicitor lets you know what that is).
- You recieve your money and settle!
Once the application is assessed, whereby credit checks, employment checks (if fully verified), valuations and mortgage insurance is undertaken and lending criteria
have been met, the loan is then approved. You will be notified in writing of the approval. Should formal approval not be available a request for more information
may be necessary. Soon after approval, you will receive loan contracts from La Trobe's solicitors, you are required to sign and return these, in order for
settlement to take place. It is recommended that you have your solicitor or conveyancer check the documents on your behalf. Once our solicitor receives the signed
contracts, your loan is booked in for settlement. At settlement, money exchanges between the parties and your new loan is activated. From this date onwards your
obligations under the loan contract commence and you are required to make payments as required.
10. What can I use the loan for?
Anything you want, there are no restrictions. Maybe you need to reduce your monthly outgoings by paying off all your debts, leaving you with one lower and more
manageable monthly payment. Or perhaps you'd like to buy a new car, boat or caravan. How about a luxury cruise or exotic holiday? What about new windows, or a
conservatory, maybe an extension? It really is up to you, as long as it is legal.
11. Are there any properties La Trobe Financial does not lend against?
Yes there are some properties that are considered unacceptable security some of which are -
- Converted factories or warehouses
- Resort apartments
- Hotel / motel rooms
- Studio apartments that are under a certain size
There is no one rule that deems these as certain; for more detailed information on acceptable and unacceptable security, we recommend that you speak to one of our
specialist staff who will more than happy to assist.
12. What is the minimum deposit?
Usually 5% but higher if you choose some of our Loan Products.
13. Do I have to pay stamp duty?
Yes.
14. Can I borrow the same amount that I borrowed for my first home loan?
If you have sufficient equity built up in your first home, you'll probably be able to borrow more. During the whole process, your aim should be to keep your home
loan percentage to no more than 80% of the value of both properties put together. That way, you'll avoid mortgage insurance and any other restrictions on home loans
of 80% or more.
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During the Loan Questions
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1. How do I make my repayments?
Repayments can be made by a number of methods, with the frequency of repayments being flexible. You can make payments by
La Trobe's Direct Debit system (at no cost), BPay, direct salary
crediting or repayment book. These repayments can be made weekly, fortnightly, or monthly. Repayment methods other than Quickpay PDC incur costs. Please contact La
Trobe on 1800 707 707 to confirm current costs.
2. How can we repay our loan sooner?
With a La Trobe Financial variable or fixed rate loan, simply making your repayments fortnightly instead of monthly not only saves you money, but also cuts years
off the term of your loan. You can also increase your repayments or make lump sum repayments (of up to $10,000 in any calendar month without cost) when you have extra cash which
will reduce the interest you pay and ultimately reduce the term of your loan.
3. What if my personal or financial circumstances change?
If you need to alter your repayments because of a change in your circumstances, we will provide the flexibility to help. You have the option to make extra payments
above your regular monthly, fortnightly or weekly payments which can then be used to support repayments should a difficulty occur in the future. If making repayments
is becoming difficult, please make early contact with our Mortgage Help Desk to make suitable arrangements.
If you're worried you might have trouble making payments, give us a call so we can try to work together to meet your repayment obligations under your Home Loan
contract.
If you've got an abnormally giant bill staring at you or your cash flow has changed for one reason or another, there's always the option of a La Trobe Financial Loan
'Repayment Holiday'.
What you get
You can take up to 12 months worth of 'Repayment Holidays' during the life of your loan, and a maximum of three months in any 12 month period. You can also choose to
take a holiday from a percentage of your regular repayments.
- There are no fees or charges, other than the interest accrued during the holiday period.
- Generally, your loan must be for less than 95% of your property's value.
- You can only take a break on variable rate home loans.
- Your Home Loan should be fully up to date and your track record on repayments must be uninterrupted for at least six months before you can take a holiday
- Once your holiday is over and it's back to it, your repayments are re-calculated over the remaining loan term
How to take a 'Repayment Holiday'
You need to let us know when you'd like to take a break and then we'll sort the whole thing out for you. Call our Mortgage Help Desk Team on 1800 707 707
between 8:00am and 6:00pm Mondays to Fridays EST, or Saturdays from 10:00am till 3:00pm EST.
4. If I have a variable rate loan and I think interest rates are going to rise, can I change to a fixed rate?
Because our loans are so flexible, you can move from a variable rate loan to a fixed rate by paying a renegotiation fee of $500.
5. Do La Trobe Financial loans provide a redraw facility and at what cost?
Yes. You have the ability to make extra repayments, whether the interest rate is fixed or variable, which can be redrawn at any time without cost.
6. Is there a minimum redraw amount or any limit on the number of transactions I make?
No. You can redraw any amount up to your total additional repayments with redraw available at no cost to you.
7. Can I borrow more in the future?
Yes! Do it the easy way! Simply call us free on 1800 707 707, and we will immediately process your application. We already have your details, so
this is a straightforward process and we'll send you a cheque assuming your application is successful.
8. What if I want to pay a lump sum off my home loan?
If you come into some extra cash (hurray!) you can pay a lump sum off the variable rate portion of your La Trobe Financial Home Loan. This lets you reduce the
original amount borrowed ('Principal') so you pay less interest over the long haul. You can pay up to $10,000 off a variable or fixed rate Home Loan without additional cost.
9. What happens if I miss a payment?
You should contact La Trobe immediately.
10. What is a Redraw?
You may be able to redraw payments made in advance of your required monthly payments.
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Questions about Insurance
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1. What is Mortgage Insurance?
Mortgage Insurance is usually required when the loan is greater than 80% of the property's value (or as required by us as the lender) and is a one off payment.
Mortgage Insurance covers La Trobe Financial in the event you default on the loan and the money from the sale of the property is less than the amount owed on the
loan. This shortfall is paid by the mortgage insurer to La Trobe Financial, who in turn will look to you for repayment of these funds.
2. Does La Trobe Financial offer Home and Contents Insurance?
We can arrange Home and Contents Insurance and the premiums are paid weekly, fortnightly or monthly with your loan repayments.
Find out more here
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Links to other FAQ Pages
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