Product Update

Customers with existing Home & Contents, Travel, Car or Landlord Insurance through La Trobe Financial / CGU Insurance


On 30th November 2023, La Trobe Financial’s relationship as an Authorised Representative of CGU Insurance will terminate. Any customers with existing CGU policies will be offered by La Trobe Financial, acting on behalf of CGU, an opportunity to renew, if required, up to 30 November 2023. From 1 December 2023, La Trobe Financial will no longer be arranging to renew your insurance on behalf of CGU. Instead, La Trobe Financial will bring you a new insurance offering from a new provider, to be announced shortly.

All policy holders who arranged their insurance with CGU through La Trobe Financial up to 30 November 2023 will continue to be covered under their CGU policies until the end of the policy period provided in their policy.

Should you wish to make a change to your CGU policy or have a general enquiry, please contact CGU directly on 132 481.

If you wish to make a claim on your existing CGU policy, please contact CGU directly on 132 480.

For all other insurance enquiries please contact us on 1800 819 075 or by email at [email protected] from 8:30am to 5:30pm (AEST), Monday to Friday.

Please note that no new insurance policies for either new or existing customers will be offered effective from 30 September 2023 through CGU.

Customer tools

Full terms and conditions can be found in the relevant PDS.

La Trobe Financial Services Pty Limited ABN 30 006 479 527 is an authorised representative of the product issuer, insurer Insurance Australia Limited ABN 11 000 016 722 trading as CGU Insurance (“Issuer”). This page contains general advice only and does not take into account your personal circumstances. Before making decisions about insurance products it is important for you to read the Issuer’s Product Disclosure Statement (“PDS”) and Target Market Determinations (“TMDs”) accompanying each product and you should consider carefully whether or not the insurance available is appropriate for you.


Make a Claim

Lodge your claim 24/7 with CGU.



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