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Unexpected events happen in life and can cause financial strain and uncertainty.

La Trobe Financial is here to help. Our dedicated Hardship Assistance team has assisted thousands of our customers through difficult times such as:

  • Sudden loss of employment;
  • Redundancy;
  • Loss of a loved one;
  • Downturn in business;
  • Natural disaster or medical illness.

If you are experiencing financial strain due to unexpected circumstances, please complete the Hardship Application Form or call the team on 1800 620 639 between 8:30am and 5:30pm (AEST) Monday to Friday.

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Independent Support & Assistance

If you require other forms of assistance, please contact our key external partners.

Request For Assistance

If you are experiencing financial strain due to unexpected circumstances, please complete our online form or download and complete our printable form. If you would prefer to talk with us, you can call the team on 1800 620 639 between 8:30am and 5:30pm (AEST) Monday to Friday.

Home Loan Payment Deferral Calculator

Find out the estimated changes to your home loan repayments after a pause in your home loan repayments*. To get started, you will need the following:

  • Your current outstanding loan balance
  • The interest rate you pay on your loan
  • How many months/years remaining on your loan
If you have an interest only loan, you will also need details of the remaining months and years on your interest only term. If you’re unsure please contact one of our customer service representatives on 13 80 10 or email us at [email protected].
NOTE: For interest only home loans, select the interest-only period remaining not the original interest only period. Otherwise select Principal and Interest as the repayment type.

*Important Information
This calculator is to be used as a guide only and should not be relied on. It is based on the limited information you have put into the calculator only. The result of this calculator does not take into account any fees and charges payable, is subject to assumptions which are subject to change and is prepared without reference to your loan or knowing your personal financial circumstances.

Before you take any action based on the results of this calculator, we recommend that you consult your financial advisor or counsellor. Please contact us on 1800 620 639 if you need more information, our Financial Hardship Support Enquiries team are available from 8:30am – 5:30pm AEST Monday to Friday.